Communication hub
H-call center
A high-visibility intake and coordination hub that helps patients, families, and partner services move quickly from inquiry to resolution or action.
Operates from a phone number
No extra hardware
Night switch
Point it to your allocated number
Call center active
We're on when you're not
Key features
What H-call center does
- Responsive triage H-call center practitioners deal with more than two-thirds of calls, handling requests and care questions — bringing local and emergency staff into the conversation with minimal handoff friction, throughout the out-of-hours period.
- Clear escalation Supports clinical escalation, careful follow-up, and service continuity with no change to your telephone system. Key community and contact information — plus a community map — is always available.
- Simple night switch Set the night switch to your allocated number and the call center is active. It operates from a phone number with no extra hardware — we're on when you're not.
Additional value
More ways it helps
- Extended discussions Supports extended and therapeutic discussions during after-hours periods.
- Call diversion Manages diversion of calls from unattended clinics at any time.
Bring better care to your community
Talk to our team about deploying H-call center in your health district or organisation.